Frequently Asked Questions

  1. Can I change an order after it has been placed? (such as quantities, shipping address, etc.)
    • After an order is placed, the order is prepared for shipment in warehouse within minutes. Unfortunately it is not possible to change your order after it has been placed. At PostNL you can unfortunately no longer change the delivery time.
    • You can always invoke the statutory 14-day cooling-off period and return the order. We will then give you a full refund of the purchase price. The costs for the return are at your own expense. Want to know how the return works? Then read the instructions on our returns page.
    • You could then place a new order through the webshop with the correct details.

    TIP: Download the PostNL App and get updates on orders and letters on their way to your address.
  2. My order was not delivered or not delivered in full
    • Sorry to hear that your order was not delivered or was incomplete. It is possible that your order has been lost by PostNL or has broken down on the way and has therefore been returned. Therefore, always check your Tracking code that you receive from us and from PostNL after your order is placed. Or check the PostNL App where you can see the full status of your order.
    • After your order, you will receive an order confirmation by e-mail as well as an e-mail with Track & Trace information. You will receive this second e-mail later that day or the next day, as soon as it is offered to PostNL. So check this one carefully!
    • Do you receive more than 5 parcels? Then you will receive multiple Track & Trace codes and multiple notifications from PostNL about your delivery.
    • Please let us know within 14 days after you order if your order is not delivered or partially undelivered. If you only report missing products after 14 days, unfortunately we will not be able to sort it out.

    Notice: PostNL usually offers your package a maximum of two times. If you have not been home twice at the time of delivery, the package will be delivered to the nearest PostNL collection point. If it is not picked up within one week, we will refund the order amount minus €6,95 shipping costs. You will receive this amount in your account within 5 working days. If you still wish to receive the package, please contact us directly.

  3. My order was delivered to the wrong address or pickup location
    • It's annoying that your order was not delivered to the correct address. We advise you to check your Track & Trace information provided to you by email. You will receive it in your mailbox the same day or the next business day. There you can find out where the package is now, so you can pick it up yourself.
    • In case you entered the wrong address yourself, it will most likely come back to us through the mail. So keep an eye on your Track & Trace information. In that case we will refund your money minus the shipping costs and you can place a new order with the correct address.
    • If you did enter the address correctly, but the order still ended up in the wrong place, it is best to contact customer service to get it sorted out.
    • Keep in mind that it can sometimes take a few working days before you get the answer. This takes some time to sort out.
    • You may also contact the carrier who delivers the package to you yourself (See Track & Trace).
  4. My order contains the products I did not order
    • That's annoying, of course that can happen once in a while.
    • So please send us a message with a copy of the packing slip. Then we can check it on our end. Therefore, please let us know which products you are still missing or were delivered incorrectly.
  5. I would like to give a beer package as a gift. Is that possible?
    • Sure thing! You can enter a delivery address different from the billing address during checkout. That way, you get the invoice, but the package is sent to someone who receives the gift.
    • You can also add a card with a personal message to your gift, so the recipient receives a nice message from you when opening their gift.
    • Tip: In the salutation, perhaps add your name or short message so the person knows where it came from.
    • Note: Please note that you are placing a gift as a separate order. Even if you have it shipped to your home address. That way you can be sure it will be delivered as one box.
  6. I would like to add a personal message through a card. Is that possible?
    • You bet! You can add a personal message during checkout. You do that at step 2: after choosing the shipping method.
    • You can also add a card with a personal message to your gift, so the recipient receives a nice message from you when opening their gift.
  7. How will my beers be packaged and shipped?
    • All our beers you order loose and beer packages are packed in one or more boxes.
    • If you ordered individual beers in addition to a composite beer package, we will ship additional individual beers in separate boxes. Sending as many as possible at once in one shipment is our goal.
    • However, if you order multiple beer packages, your delivery may be delivered in two batches. Two examples:
      • You buy two beer packs of 12: You will receive 2 boxes of 12.
      • You buy a beer package with 12 pieces (11 beers + glass) and 6 single beers included. You will receive two packages here; one of 12 pieces and one of 6 pieces.
    • Would you like to order a beer package to give as a gift to someone? Then keep in mind that you should place this as a separate order to ensure that it will be delivered as one box.
    • All our packaging materials and outer boxes are made of 100% recyclable and sturdy FSC cardboard, ensuring that our beers are shipped in a sustainable manner.
  8. I did not receive an order confirmation, how is that possible?
    • Also, have you checked your SPAM mailbox? Sometimes a mail from us may end up in there.
    • If you do not receive an order confirmation, please also check if the amount has already been debited. If that is also the case, please contact us. We will then check if the order is in our system and resend the confirmation email.
  9. What is your delivery time?
    • Our standard delivery time is delivery within one business day. With PostNL, unfortunately you cannot change the delivery time after placing your order.
    • You will always receive an email from PostNL the day the delivery is shipped about the time slot on the day of delivery.
    • You can customize your delivery preference during the checkout process in the online store.
  10. Where can I find the THT of your product?
    • We make sure the beers you receive have ample shelf life, so you don't have to worry about that.
    • Beers that do not have a long shelf life will always be offered at a reduced price.
    • We offer a very wide range from beers that sometimes have a shelf life of 10 years to specials from breweries that brew their beers with a THT of up to 6 months after filling at the brewery. You can imagine that these beers do not have a shelf life of months once we sell them on our webshop.
    • In addition, due to our changing assortment, it is difficult to indicate the exact THT dates of each product at the time of purchase.
    • We strive that the THT of our beers we sell are at least 3 months and we guarantee that the beers we sell will always have a shelf life of at least 1 month.
    • A discount of 25% is given for products with a shelf life of less than 1 month, the expiration date will always be displayed on the page.
  11. Can I also order beer in a gift box?
    • We offer several Beer gifts on our web shop that are available as gift packs with glass and bottles. These beer gifts will still be provided with a sturdy outer box and padding material, so that the beer gifts are actually shipped securely and we can be sure that they arrive at their destination in one piece.
    • You can also add a card with a personal message to your gift, so the recipient receives a nice message from you when opening their gift.
  12. What are your payment options?
    • Our standard payment methods are iDeal, Apple Pay, Google Pay and Credit card such as Visa/Mastercard.
    • You can customize your delivery preference during the checkout process in the web shop. For example, you can also have your order delivered to pickup locations or choose weekend delivery.
  13. Do you also ship on Saturdays?
    • Yes. We deliver Monday through Saturday. We ship all packages the next day, provided they are ordered before 9:00 p.m. on Friday evening. So if you ordered before 9 p.m. on Friday evening, we will ship your beer package(s) on Saturday with PostNL.
  14. Do you also ship abroad?
    • Unfortunately, we currently ship only within the Netherlands.
  15. Can I track my order with a Track & Trace number?
    • Once you place an order, you will then receive the same day or the next business day Track & Trace (T&T) information from our carrier by e-mail in which the information about your shipment can be followed.
    • Didn't receive a T&T? Then check your SPAM inbox and your email address entered with the order carefully.
    • If you entered the wrong mail address, we can still change the mail address and resend the T&T.

    TIP: Download the PostNL App and get updates on orders and letters on their way to your address.
  16. I haven't received my order yet, how is that possible?
    • Thank you for your order at Uiltje! Annoying that your order was not delivered on time. We apologize for the inconvenience. We depend on our carrier.
    • It is possible that your order is still in transit or may have been broken on the way and thus returned. Therefore, always check your Track & Trace code that you receive by email after your order is placed.
    • If you have still not received anything within three delivery days of your order date, please contact our customer service department.
    • We depend on our suppliers (PostNL home delivery & PostNL collection point) to deliver our beer packages to you as soon as possible. Sometimes an extra day may be needed to deliver the packages to you.
    • At busy times of the year, it may take a little longer for your package to be delivered.
  17. My package has been lost, now what?
    • If you still haven't received anything within three delivery days of your agreed delivery day, please contact our customer service team. They will assist you further.
    • We depend on our suppliers (PostNL home delivery & PostNL collection point) to deliver our beer packages to you as soon as possible. Sometimes an extra day may be needed to deliver the packages to you.
    • At busy times of the year, it may take a little longer for your package to be delivered.
  18. I have my order in, but one or more beers are past due or I have a complaint about the beers.
    • We are very sorry that you had an unpleasant experience with our product. We really appreciate that you took the trouble to inform us about this.
    • Please receive a photo on which the codes at the bottom of your can are clearly visible / Please receive a photo on which the complaint is clearly visible and a photo of the back label of your bottle.
    • Based on that, we will take your complaint further.
    • If your complaint is valid, we will of course compensate you for the unpleasant experience.
  19. Can I still cancel my order?
    • After an order is placed, the order is prepared for shipment at the warehouse within minutes. This is because we want to deliver the beers to you as soon as possible! So unfortunately it is not possible to change or cancel your order after you have placed it.
    • You can always invoke the statutory 14-day cooling-off period and return the order. We will then give you a full refund of the purchase price. You are responsible for the cost of the return. Want to know how the return works? Then read the instructions on our returns page.
    • You could then place a new order through the webshop with the correct details.
  20. Can I still return my order?
    • You can always invoke the statutory 14-day cooling-off period and return the order. We will then give you a full refund of the purchase price. You are responsible for the cost of the return.
    • Please see our returns page for return policies and the process to return your order.
    • You could then place a new order through the webshop with the correct details.
  21. Why are my beer packages and single beers delivered in one package?
    • We try to send everything as efficiently as possible. One of the reasons we do this is for the environment as we consider it important. As a result, your package(s) and beers may be packed together and not sent as separate packages.
    • Therefore, unfortunately, we cannot guarantee that the packages you order will actually be shipped as individual packages.
    • It is possible to send individual beer packages. In that case, you can create single orders in our webshop, so that you can send the beer package to someone else if necessary.
  22. Can I buy gift certificates from you?
    • Yes! You can buy various gift certificates from us on the special gift certificates page. Simply go through the steps to purchase the gift certificate in our webshop.
    • The gift certificate is valid for all products on the web shop and therefore can only be used online.
  23. Can I buy a large batch of beer from you in 1 x?
    • There is no order limit on your order. If you order more beers than we have in stock, the system will automatically display an error message indicating the number of beers still available.
    • Want to place a large or business order? Then contact us at [email protected] for options.
  24. Where can I turn in my beer bottles for deposits?
    • You can return most of our beer bottles to the supermarket or liquor store at any time. You can read on the label of the bottle whether it contains a deposit or not.
    • If the bottle contains deposit, it is automatically included in the price on the webshop.
  25. Do you also do sponsorships?
    • Thanks for thinking of us for sponsorship opportunities! Please send us your request especially through our email address [email protected]. We will then look at the possibilities of your application.
    • We aim to respond within 2 business days.
  26. Do you also have glasses/felts to go with the various beers?
    • All our merchandise such as glasses and felts are available from our webshop. If your favorite beer glass or felts from your favorite brewery are not on our webshop, unfortunately they are not available at this time.
  27. Is your beer vegan or organic?
    • Some of the beers we sell are vegan and/or organic. You can very easily find the vegan and organic beers by using the filters on the all beers page and filter by dietary requirements. We also sell a special Vegan and Organic Beer Box with different Vegan and Organic beers.
    • Having doubts about certain beers? If so, please contact us at [email protected] or call us at +31 23 844 63 95.
  28. Do you have gluten-free beer?
    • Some of the beers we sell are gluten-free. You can very easily find the gluten-free beers by using the filters on the all beers page and filter by dietary requirements.
    • Having doubts about certain beers? If so, please contact us at [email protected] or call us (+31 23 844 63 95).
  29. Can I also order beer in a crate?
    • Unfortunately, with us, you will only receive the beers in boxes or there will be an outer box around your purchased gift box or crate (e.g. Wooden Crate Cornet). We do this so that the beers arrive to you in one piece. This is because crates of beer are not suitable for shipment to individuals' homes without a sturdy (100% durable) cardboard box around it.
    • If you are not a private individual or would like to order larger batches of beer from us (in crates or whole boxes for example), please contact us at [email protected].
    30. Is your question not listed? Then let us know! Email us at [email protected].

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