Frequently Asked Questions
If you have 6 individual drinks and/or glasses in your shopping basket and your order cannot be placed, please contact our customer service team.
Je kan je altijd beroepen op de wettelijke bedenktermijn van 14 dagen en de bestelling retourneren. We geven dan het volledige aankoopbedrag terug. De kosten voor de retournering zijn voor eigen rekening. Wil je weten hoe het retourneren werkt? Lees dan de instructies op onze retourenpagina.
You could then place a new order through the webshop with the correct details.
TIP: Download the PostNL App and get updates on orders and letters on their way to your address.
After your order, you will receive an order confirmation by e-mail as well as an e-mail with Track & Trace information. You will receive this second e-mail later that day or the next day, as soon as it is offered to PostNL. So check this one carefully!
Do you receive more than 5 parcels? Then you will receive multiple Track & Trace codes and multiple notifications from PostNL about your delivery.
Please let us know within 14 days after you order if your order is not delivered or partially undelivered. If you only report missing products after 14 days, unfortunately we will not be able to sort it out.
Please note that PostNL usually offers your package a maximum of two times. If you have not been home twice at the time of delivery, the package will be delivered to the nearest PostNL collection point. If it is not picked up within one week, we will refund the order amount minus €6,95 shipping costs. You will receive this amount in your account within 5 working days. If you still wish to receive the package, please contact us directly.
In case you entered the wrong address yourself, it will most likely come back to us through the mail. So keep an eye on your Track & Trace information. In that case we will refund your money minus the shipping costs and you can place a new order with the correct address.
If you did enter the address correctly, but the order still ended up in the wrong place, it is best to contact customer service to get it sorted out.
Keep in mind that it can sometimes take a few working days before you get the answer. After all, this takes some time to sort out.
You may also contact the carrier who delivers the package to you yourself (See Track & Trace).
So please send us a message with a copy of the packing slip. Then we can check it on our end. Therefore, please let us know which products you are still missing or were delivered incorrectly.
If you do not receive an order confirmation, please also check if the amount has already been debited. If that is also the case, please contact us. We will then check if the order is in our system and resend the confirmation email.
You can always invoke the statutory 14-day cooling-off period and return the order. We will then give you a full refund of the purchase price. You are responsible for the cost of the return. Want to know how the return works? Then read the instructions on our returns page.
You could then place a new order through the webshop with the correct details.
Please see our returns page for return policies and the process to return your order.
You could then place a new order through the webshop with the correct details.
If you order individual beers in addition to a composite beer package, we will ship additional individual beers in separate boxes. Sending as many as possible at once in one shipment is our goal.
However, if you order multiple beer packages, your delivery may be delivered in two batches.
Two examples:
You buy two beer packs of 12: You will receive 2 boxes of 12.
You buy a beer package with 12 pieces (11 beers + glass) and 6 single beers included. You will receive two packages here; one of 12 pieces and one of 6 pieces.
Would you like to order a beer package to give as a gift to someone? Then keep in mind that you should place it as a separate order to ensure that it will be delivered as one box.
All our packaging materials and outer boxes are made of 100% recyclable and sturdy FSC cardboard, ensuring that our beers are shipped in a sustainable manner.
This ensures that packages have their own packaging and you can always give the package as a gift.
It is possible that your order will not be delivered at the same time (via PostNL). We therefore advise you to carefully follow the Track & Trace of your packages.
Didn't receive a T&T? Then check your SPAM inbox and your email address entered with the order carefully.
If you entered the wrong mail address, we can still change the mail address and resend the T&T.
TIP: Download the PostNL App and get updates on orders and letters on their way to your address.
It is possible that your order is still in transit or may have been broken on the way and thus returned. Therefore, always check your Track & Trace code that you receive by email after your order is placed.
If you have still not received anything within three delivery days of your order date, please contact our customer service department.
We depend on our suppliers (PostNL home delivery & PostNL collection point) to deliver our beer packages to you as soon as possible. Sometimes an extra day may be needed to deliver the packages to you.
At busy times of the year, it may take a little longer for your package to be delivered.
We depend on our suppliers (PostNL home delivery & PostNL collection point) to deliver our beer packages to you as soon as possible. Sometimes an extra day may be needed to deliver the packages to you.
At busy times of the year, it may take a little longer for your package to be delivered.
Please send us a photo on which the codes at the bottom of your can are clearly visible / Please send us a photo on which the complaint is clearly visible and a photo of the back label of your bottle. Is a bottle or can broken during transport? Even then we would like to receive a photo of your order.
Based on that, we will take your complaint further.
If your complaint is valid, we will of course compensate you for the unpleasant experience.
The gift certificate is valid for all products on the web shop and therefore can only be used online.
Having doubts about certain beers? If so, please contact us at sales@uiltjebrewing.com or call us at +31 23 844 63 95.
Having doubts about certain beers? If so, please contact us at sales@uiltjebrewing.com or call us (+31 23 844 63 95).
If you are not a private individual or would like to order larger batches of beer from us (in crates or whole boxes for example), please contact us at klantenservice@uiltjebrewing.co.
If the bottle contains deposit, it is automatically included in the price on the webshop.
Beers that do not have a long shelf life will always be offered at a reduced price.
We offer a very wide range from beers that sometimes have a shelf life of 10 years to specials from breweries that brew their beers with a THT of up to 6 months after filling at the brewery. You can imagine that these beers do not have a shelf life of months once we sell them on our webshop.
In addition, due to our changing assortment, it is difficult to indicate the exact THT dates of each product at the time of purchase.
We strive that the THT of our beers we sell are at least 3 months and we guarantee that the beers we sell will always have a shelf life of at least 1 month.
A discount of 25% is given for products with a shelf life of less than 2 months, the expiration date will always be displayed on the page.
Alle prijzen van onze producten op onze webshop zijn inclusief BTW.
Voor alle artikelen die je bij ons koopt, geldt de wettelijke garantie. Wettelijke garantie wil zeggen dat een product datgene is of moet doen wat de consument er in alle redelijkheid van mag verwachten.
You can also add a card with a personal message to your gift, so the recipient receives a nice message from you when opening their gift.
Tip: In the salutation, perhaps add your name or short message so the person knows where it's coming from.
Note: Please note that you are placing a gift as a separate order. Even if you have it shipped to your home address. That way you can be sure it will be delivered as one box.
You can also add a card with a personal message to your gift, so the recipient receives a nice message from you when opening their gift.
We offer one card by default with "Cheers" as a fun print in Uiltje style.
You can also add a card with a personal message to your gift, so the recipient receives a nice message from you when opening their gift.
Wil je een grote of zakelijke bestelling plaatsen? Neem dan contact met ons op via klantenservice@uiltjebrewing.co voor de mogelijkheden.
Het makkelijkste is om ons te mailen op klantenservice@uiltjebrewing.co. Het kan zowel gaan om een klacht over een product als de dienstverlening. Vermeld daarbij je volledige naam, ordernummer, en de inhoud van je klacht. Voeg eventueel afbeeldingen toe als dit helpt om je klacht te verduidelijken. We reageren doorgaans binnen 2 werkdagen op jouw klacht en zullen hem dan verder in behandeling nemen voor een inhoudelijek reactie als we dat nog niet meteen kunnen geven. Daarover informeren we je dan uiteraard.
Is your question not listed? Then let us know! Mail us via klantenservice@uiltjebrewing.co.

Unfortunately, no access for you yet.
We look forward to seeing you again when you are 18!
Are you 18 years old or older?
Nothing personal, you just have to be 18 or older to visit our site. It's the law, sorry!
That doesn't look like a valid date. Please try again!
Beep. boop... Are you from the future? Your birth date is in the future, so something is wrong here.
Unless you are the oldest person on earth, that is not a valid date of birth.
Uiltje Brewing Company news flash
Sign up for the bi-weekly webshop newsletter.
And receive promotions, fresh beer and the best deals in your mail.