Shipping & receiving

Shipping costs

Orders up to €50,- euro are €6,95 shipping costs. For orders over €50,- euro your order will be shipped for free. We ask 6,95 to cover part of the shipping costs and to properly perform the 18+ age check at the door. The minimum order value to place an order is €15,-.

Shipping options

You can choose PostNL delivery (including Saturday delivery) and PostNL pick-up points in our webshop.

Delivery time

PostNL Shipping

De levertijd met PostNL bedraagt standaard één werkdag. Bestel je iets op werkdagen voor 21u? Dan wordt het dezelfde dag verzonden. Op piekmomenten kan de levertijd oplopen tot 3 werkdagen. Je ontvangt dan van PostNL een e-mail met Track & Trace informatie over jouw pakket(ten) op de dag van bezorging. Je kunt bij PostNL geen bezorgtijden aanpassen.

Track & Trace information

After your order has been placed, you will receive an order confirmation from us and from the chosen carrier PostNL home delivery & PostNL collection point). On the day of delivery you will always receive an email with Track & Trace information.

TIP: Download the PostNL App and receive updates on orders in transit to your address.

ID verification upon receipt of your order

When receiving your order, the delivery person will ask for your identification. Please have your ID Card, passport or driver's license ready. If no one over the age of 18 is present at the time of delivery (to receive the order), the package will be delivered to the nearest PostNL parcel point. In that case, the deliverer will not visit your home at a later time.

The delivery driver will always verify that you are 18 or older, regardless of whether the package contains alcoholic or non-alcoholic products.

Return address

Answer number 10101
5400 VB Uden

Je kunt een levering bij de deur weigeren als er iets fout is, zodat de PostNL bezorger het mee retour neemt. De wettelijke retourtermijn van 14 dagen is van kracht. Als je iets wilt retourneren, laat het ons dan weten via klantenservice@uiltjebrewing.co.

How will my beers be packaged and shipped?

  • All our beers you order loose and beer packages will be packed in one or more boxes. If you order loose beers in addition to a composite beer package, we will ship additional loose beers in separate boxes. Our goal is to ship as many as possible in one shipment. However, it is possible that if you order multiple beer packages, your delivery will be delivered in two shipments. Two examples:

    - You buy two beer packages of 12 pieces: You will receive 2 boxes of 12 pieces.
    - You buy a beer package with 12 pieces (11 beers + glass) and 6 single beers included. You will receive two packages here; one of 12 pieces and one of 6 pieces.

  • Would you like to order a beer package to give as a gift to someone? Then keep in mind that you should place it as a separate order to ensure that it will be delivered as one box.
  • All our packaging materials and outer boxes are made of 100% recyclable and sturdy FSC cardboard, ensuring that our beers are shipped in a sustainable manner.
  • All the composite beer packages you order from our web shop feature a cool Uiltje packaging (fun to give) with playful printing and is full of surprises.

Delay during shipment

Heb je je bestelling nog niet ontvangen, maar is hij wel verzonden? Dan kan het zo zijn dat de levering langer is dan 24 uur. Als je bestelling na vijf dagen nog niet geleverd is, stuur ons dan een e-mail met je bestelnummer naar klantenservice@uiltjebrewing.co. Op die manier kunnen we jou direct helpen. Je bestelling kun je te allen tijde volgen met de Tracking link in je account op onze webshop. Houd er rekening mee dat we je melding tijdig (binnen 14 dagen) dienen te ontvangen, anders kunnen we je helaas niet meer helpen met je missende pakket.

Sometimes something goes wrong during shipping....

Uiltje en PostNL doen er alles aan om jouw bestelling zo snel en zorgvuldig mogelijk te bezorgen. Het kan soms zo zijn dat er iets misgaat. Als dit het geval is zoeken wij een oplossing voor je. Neem dan direct contact op met klantenservice@uiltjebrewing.co.

I made a mistake with the delivery address! Can I still change this?

It is not possible to change the delivery address after placing the order. That's because the warehouse immediately starts collecting your order to send it as soon as possible. That is why it is important to check your address carefully after filling it in. Still a mistake in the delivery address? Please contact +31(0)88 623 7095 (Monday to Friday between 08.30 and 18.00) as soon as possible.
 
PostNL came by but I wasn't home, now what?
 
Is no one at home or is no adult able to receive the order? Then the deliveryman will deliver the order to the nearest PostNL collection point. Always check your mail with Track & Trace information to find out where your package has gone. 

Delivery outside the Netherlands

We currently supply our products exclusively in the Netherlands.

The billing address is not correct, can I change it?

Unfortunately, it is not possible to change the billing address after ordering.

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